Refund policy

At Eastern Worm Farm, we are committed to ensuring your satisfaction with our products. Our refund policy is designed to provide you with a clear understanding of the terms and conditions under which refunds are issued.

  1. Eligibility for Refunds:

Refunds are eligible for products purchased directly from Easternworms.

To be eligible for a refund, the product must be in its original condition, unopened, and unused.

  1. Timeframe for Refund Requests:

Refund requests must be submitted within maximum number of 30 days from the date of purchase.

Beyond this period, unfortunately, we cannot offer a refund or exchange.

  1. Refund Process:

To initiate a refund, please contact our customer support team at easternworms@gmail.com.

Provide your order number and a detailed explanation of the reason for your refund request.

Our team will review your request and respond within 5 business days.

  1. Refund Approval:

If your refund request is approved, a credit will be issued to your original method of payment within 7 business days.

  1. 5. Non-Refundable Items:

Certain items are non-refundable, including tiger and dendrobaena worms.

Gift cards and downloadable software products are also non-refundable.

  1. Return Shipping:

Customers are responsible for the cost of return shipping unless the product is damaged or defective.

For damaged or defective items, please contact us immediately for assistance.

  1. Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer support team.

  1. Cancellation Policy:

Orders may be cancelled within 24 hours from the time of purchase for a full refund.

  1. Custom Orders:

Custom orders are non-refundable once the production process has begun.

  1. Policy Updates:

We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns about our refund policy, please contact our customer support team at easternworms@gmail.com. We appreciate your understanding and value your satisfaction as a customer of Eastern Worm Farm.